{"id":559901,"date":"2021-04-30T18:32:53","date_gmt":"2021-04-30T21:32:53","guid":{"rendered":"https:\/\/bahiaeconomica.com.br\/wp\/beta\/?p=559901"},"modified":"2021-04-30T18:36:32","modified_gmt":"2021-04-30T21:36:32","slug":"reclamacoes-contra-instituicoes-financeiras-disparam-na-pandemia","status":"publish","type":"post","link":"https:\/\/bahiaeconomica.com.br\/wp\/2021\/04\/30\/reclamacoes-contra-instituicoes-financeiras-disparam-na-pandemia\/","title":{"rendered":"RECLAMA\u00c7\u00d5ES CONTRA INSTITUI\u00c7\u00d5ES FINANCEIRAS DISPARAM NA PANDEMIA"},"content":{"rendered":"<p>Levantamento do Instituto Brasileiro de Defesa do Consumidor (Idec) em dois canais que atendem consumidores <!--more-->\u2013\u00a0<a href=\"https:\/\/www.consumidor.gov.br\/pages\/principal\/?1619815808425\">consumidor.gov.br<\/a>\u00a0e Banco Central \u2013 revelou uma explos\u00e3o de reclama\u00e7\u00f5es sobre os servi\u00e7os financeiros. O registro das queixas contra os bancos, financeiras ou administradoras de cart\u00e3o teve aumento de 69% e 72%, respectivamente, em cada uma das plataformas.<\/p>\n<p>\u201cOs abusos praticados durante a pandemia demonstram o desrespeito ao consumidor, principalmente no contexto da crise sanit\u00e1ria e econ\u00f4mica sem precedentes que nos assola. A popula\u00e7\u00e3o sofre com a crise, com a diminui\u00e7\u00e3o de renda e com o isolamento social. Nesse momento, torna-se mais necess\u00e1ria a atua\u00e7\u00e3o de institui\u00e7\u00f5es financeiras respons\u00e1veis\u201d, avaliou a economista e coordenadora do programa de Servi\u00e7os Financeiros do Idec, Ione Amorim.<\/p>\n<p>No total, o consumidor.gov.br teve 320.887 reclama\u00e7\u00f5es em 2020 ante 189.849 em 2019. As cinco reclama\u00e7\u00f5es mais frequentes dessas institui\u00e7\u00f5es (124.457) respondem por 38% do total em 2020. Mais de um ter\u00e7o do total dos registros em 2020 correspondem a opera\u00e7\u00f5es com cr\u00e9dito consignado (88.246 registros), incluindo cobran\u00e7a por servi\u00e7o n\u00e3o contratado nem solicitado, n\u00e3o entrega de contrato, cobran\u00e7a de tarifas n\u00e3o previstas, cobran\u00e7a abusiva para alterar ou cancelar o contrato, entre outras, enquanto em 2019 esse n\u00famero era de 39.012.<\/p>\n<p>Considerando apenas as queixas de cobran\u00e7a por servi\u00e7o ou produto n\u00e3o contratado \u2013 incluindo n\u00e3o reconhecido e n\u00e3o solicitado \u2013 de cr\u00e9dito consignado, houve aumento de 441% nos registros da plataforma do consumidor.gov.br em 2020 na compara\u00e7\u00e3o com o ano anterior, passando de 3.802 para 20.564 queixas. No ranking do Banco Central, houve aumento de 56% nos registros de reclama\u00e7\u00f5es sobre as opera\u00e7\u00f5es classificadas como oferta ou presta\u00e7\u00e3o de informa\u00e7\u00e3o sobre cr\u00e9dito consignado de forma inadequada, passando de 9.010 para 14.049.\u00a0(Ag\u00eancia Brasil)<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Foto: Marcello Casal Jr.\/ Ag\u00eancia Brasil<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Levantamento do Instituto Brasileiro de Defesa do Consumidor (Idec) em dois canais que atendem consumidores<\/p>\n","protected":false},"author":1,"featured_media":497777,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RECLAMA\u00c7\u00d5ES CONTRA INSTITUI\u00c7\u00d5ES FINANCEIRAS DISPARAM NA PANDEMIA - 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